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Lead by Listening
Joe Morten & Son, Inc.Mar 14, 2024 8:39:00 AM2 min read

Improve Performance Through Resilience and Innovation

Improve Performance

An indispensable quality that separates extraordinary leaders from ordinary leaders is positive intelligence quotient (PQ). Based on the research of Shirzad Charmine, positive intelligence refers to a person’s mental fitness and their ability to approach challenges with resilience, guide their teams with empathy, and drive innovation with an unwavering sense of purpose.

“Positive Intelligence is an indication of the control you have over your own mind and how well your mind acts in your best interest.”So, rather than being controlled by negative thought patterns, a leader with high PQ can skillfully manage their inner critic, reduce self-sabotaging behaviors, and navigate challenges with a solution-oriented mindset.

Below are several benefits of positive leadership. Reflect on these and complete the CALL TO ACTION items below.


Leaders with high positive intelligence are less prone to making impulsive decisions driven by negative emotions. They take time to assess situations objectively, weigh pros and cons, and make informed choices that align with their values and organizational goals.


A leader’s positive intelligence can directly affect team morale and cohesion. Positive leaders foster an environment of trust, open communication, and psychological safety, enabling team members to express themselves freely and collaborate effectively.


Positive intelligence encourages leaders to think outside the box and explore unconventional solutions to problems. By reframing challenges as opportunities, leaders inspire creativity and innovation among their teams.


Employees are more likely to engage and perform at their best when they work under leaders who exhibit high positive intelligence. These leaders create a supportive and encouraging atmosphere that empowers employees to excel and contribute actively to the organization.


A leadership team collectively possessing high positive intelligence is better equipped to steer an organization through uncertain times. They maintain a sense of purpose, adapt quickly to changes, and guide their teams with a steady hand, inspiring confidence and resilience throughout the organization.

*Retrieved from


  • Practice empathy by bringing compassion and understanding to any situation. 
  • Practice recognizing self-sabotaging behaviors, like negativity, procrastination, and perfectionism. 
  • Practice aligning your thoughts and behaviors with your personal values. 
  • Practice being open to new ideas and feedback. 

Note: These lists are not intended to be all-inclusive.

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This material is intended to be a broad overview of the subject matter and is provided for informational purposes only. Joe Morten & Son, Inc. does not provide legal advice to its insureds or other  parties, nor does it advise insureds or other parties on employment-related issues, therefore the subject matter is not intended to serve as legal or employment advice for any issue(s) that may arise in the operations of its insureds or other parties. Legal advice should always be sought from legal counsel. Joe Morten & Son, Inc. shall have neither liability nor responsibility to any person or entity with respect to any loss, action, or inaction alleged to be caused directly or indirectly as a result of the information contained herein. Reprinted with permission from Great West Casualty Company.