In the dynamic world of trucking, managing a geographically dispersed workforce presents unique challenges. From utilizing remote workers to managing multiple terminals spread across state lines, leading a scattered fleet requires a combination of strategic planning, clear communication, and the creative use of technology. Here are a few tips that can help streamline your efforts.
CENTRALIZE COMMUNICATIONS
One of the biggest challenges of managing a geographically dispersed workforce is ensuring clear and consistent communication among drivers, dispatchers, and terminal managers. Implementing a centralized communication system, such as a dedicated mobile app or communication platform, can help streamline communication and keep everyone connected in real time. Instant messaging, status updates, and the ability to share important information such as route changes are ideal and help keep everyone on the same page regardless of their location.
UTILIZE TECHNOLOGY
Fleet management apps, telematics, GPS tracking, and electronic logging devices are examples of technologies that can provide real-time updates on the location and status of drivers and equipment across the country. From tracking the progress of deliveries, monitoring driver behavior and availability, and optimizing routes to improve efficiency, trucking leaders can use technology to help make more informed and timely decisions.
INVEST IN TRAINING AND DEVELOPMENT
Training and development are crucial for ensuring that drivers and operations staff have the knowledge, skills, and abilities needed to perform their roles effectively. Leaders should invest in ongoing training programs that cover topics such as safety, compliance, and customer service. One FREE resource available to all Great West insureds is the Learning Library. This online video delivery service is available 24/7 and contains hundreds of training videos to help support your efforts.
REVIEW AND UPDATE POLICIES AND PROCEDURES
Lastly, it is important to regularly review and update policies and procedures to ensure they remain relevant and effective. Leaders should solicit feedback from employees and legal counsel before implementing any changes, then ensure the fleet is trained on the most current versions to help prevent misunderstandings.
Call to action
- Identify three areas where you can improve communication and take corrective action.
Note: These lists are not intended to be all-inclusive.
This material is intended to be a broad overview of the subject matter and is provided for informational purposes only. Joe Morten & Son, Inc. does not provide legal advice to its insureds or other parties, nor does it advise insureds or other parties on employment-related issues, therefore the subject matter is not intended to serve as legal or employment advice for any issue(s) that may arise in the operations of its insureds or other parties. Legal advice should always be sought from legal counsel. Joe Morten & Son, Inc. shall have neither liability nor responsibility to any person or entity with respect to any loss, action, or inaction alleged to be caused directly or indirectly as a result of the information contained herein. Reprinted with permission from Great West Casualty Company.