One trait that can set a motor carrier apart from its peers is how it responds after an incident occurs. Post-incident driver coaching can play a crucial role during this stressful period and requires a delicate balance of support and accountability.
Consider that the goal is not to criticize the driver and assign blame; it is about changing behavior and improving performance so the driver does not repeat the same mistakes. Here are some coaching strategies to consider that you might try incorporating into your post-incident procedures.
Even if a driver is not injured, being involved in an incident can be traumatic, leaving a driver in a state of shock or experiencing a wide range of emotions. Before you can constructively coach the driver, offer support services such as counseling through an employee assistance program.
Before coaching can begin, it is essential to conduct a thorough investigation to understand the root causes of the incident. The incident may have been preventable even if the driver was not at fault. Conducting an incident investigation may help identify areas for improvement.
Establish two-way communication at the onset of the first coaching session. Coaches can help alleviate the driver’s concerns by using non-confrontational language and focusing on facts rather than opinions. Be specific about the behaviors that need to change.
Road testing applicants and tenured drivers is one way to observe driver behaviors behind the wheel and around the truck. This technique may help you identify performance gaps and teach proper techniques. A road rest could also be used after an accident to re-certify the driver and ensure they are ready to return to work.
Effective coaching often involves helping drivers set SMART goals, which are specific, measurable, achievable, relevant, and time-bound. Consider monitoring drivers using tools like fleet management software to determine if they are meeting their performance goals.
Note: These lists are not intended to be all-inclusive.
Note: These lists are not intended to be all-inclusive.
This material is intended to be a broad overview of the subject matter and is provided for informational purposes only. Joe Morten & Son, Inc. does not provide legal advice to its insureds or other parties, nor does it advise insureds or other parties on employment-related issues, therefore the subject matter is not intended to serve as legal or employment advice for any issue(s) that may arise in the operations of its insureds or other parties. Legal advice should always be sought from legal counsel. Joe Morten & Son, Inc. shall have neither liability nor responsibility to any person or entity with respect to any loss, action, or inaction alleged to be caused directly or indirectly as a result of the information contained herein. Reprinted with permission from Great West Casualty Company.